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    Returns & Refunds

    Order Cancellation

    All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.


    We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as we deem appropriate.

    If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

    Customers will be responsible for paying return shipping costs.

    We do not issue the refund if:

    • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
    • Due to health issues related to the nature of our products, we can NOT accept returns of products that have been in contact with your pet. 

    You can submit refund requests within 14 days after delivery. You can do it by sending a message on the Contact Us page.